Refund Policy For Poker Chips, Gaming Supplies And Casino Games

Returns will be accepted within 30 days of receipt of product.  No returns for customized chips or opened poker chips.  if a product is returned and there is no exchange a 15% restocking fee will be charged.


Refund Policy For Slot Machines, Gaming Tables And Roulette Wheels

Inspection upon delivery is mandatory in you wish to claim a refund or exchange. Before signing for any packages, ensure that all items for the given tracking number are present and the correct number of cartons is received. Should any items be damaged, do not sign for the damaged items and refuse delivery for the damaged items only. If an item is damaged, make note of the damage on the delivery driver’s paperwork. You must have a copy of the paperwork to file your claim.

If you refuse a full delivery or any portion of a delivery due to damage, please call our office immediately so we may begin the return and replacement process.

Once the merchandise has been signed for and accepted, no replacements and/or returns are permitted for damaged products.

If you simply do not want the product, you may ship it back within 30 days and you will be charged a 30% restocking fee plus the cost of shipping for both ways. All products returned must be in their original condition and unused in order to receive a refund.  No products with any custom components or any customization of any sort, can be returned for a refund. If you plan on returning a product, you must use one of the contact methods on our site and notify a representative of the reason why you are returning your product(s). The return shipping address will be provided by a VegasBasement representative.